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Customer Care

We want to get your orders spot on, everytime. But nobody is perfect, and there may be times when your order hasn’t arrived as you expect it. That’s why we’ve invested in the best team and tools available, to help make sure we fix your problem as quickly as possible with minimal impact on your business.

With our innovative customer service platform Aperture Helpdesk, you can track your enquiries in real-time and find out who is dealing with your enquiry, so you always know the very latest progress and outcomes of any issue you raise with us.

Visit Helpdesk



Whether you raise an enquiry via telephone or email, you’ll receive an email receipt with a unique ticket number which allows you to add information, photos and attachments to help our aftercare team deal with your issue as quickly as possible. You’ll also be able to see any information added by our aftercare or technical experts so you have full transparency throughout the process.

So, if you encounter any issue with your product quality, delivery or the service you receive, please don’t hesitate to call our team straight away.

 

Aftercare Departments

Product/Department   Contact:
Global Roof - Aftercare   customercare@aperture-trading.com
K2 Full Conservatories - Aftercare   customerservices@aperture-trading.com
Warmcore - Aftercare   warmcoreafterservice@aperture-trading.com
Evolve - Aftercare   evolveaftercare@aperture-trading.com
Solid Roof - Aftercare   customercare@aperture-trading.com
Stratus Roof - Aftercare   customercare@aperture-trading.com
Bar Length - Aftercare   barlengthcustomercare@aperture-trading.com